About Atendro AI
We're building AI solutions that make customer service teams more efficient, responsive, and human-centered.
Atendro AI was founded to solve a critical problem: customer service teams are overwhelmed, response times are slow, and customers expect instant, accurate answers 24/7.
We believe AI should augment human teams, not replace them. Our custom solutions handle routine inquiries, triage complex issues, and automate repetitive workflows — freeing your team to focus on high-value interactions that require empathy and creativity.
Today, we partner with small to mid-size US businesses across ecommerce, SaaS, and B2C sectors, delivering measurable improvements in CSAT, response times, and operational efficiency.
Our Team
A team with deep expertise in AI, engineering, and customer operations.
Rafael holds a degree in Electrical Engineering from UNICAMP and an MBA from Purdue University. He worked as an engineer in Brazil for years before joining Amazon as a Project Manager. At Atendro, Rafael leads product strategy and client partnerships, ensuring our AI solutions deliver real business impact.
Marcus brings deep technical expertise in AI, machine learning, and system architecture. He leads our engineering team, building scalable, secure AI solutions that integrate seamlessly with enterprise customer service platforms. His focus is on creating intelligent systems that are both powerful and user-friendly.
What We Value
Our core principles guide everything we build and every partnership we forge.
Every solution we build starts with understanding your customers and your team's needs.
We measure success by tangible outcomes: reduced workload, faster responses, higher CSAT.
We stay ahead of AI advancements, bringing cutting-edge capabilities to your workflows.
We're not just vendors — we're collaborators committed to your long-term success.
Ready to transform your customer service with custom AI? Let's talk.
